CSG Taskpage - How To Use

• How to login to CSG Website
• How to add a task
• How to view a task
• How to add comments to a task

How to login to CSG Website

Everyone in the Computer Science department has an account on the CSG Website.
If you have never logged in before, follow these steps before contacting the Helpdesk:

1. To login you need to access the CSG Website (http://csg.cs.tamu.edu) (Fig 01 below shows the CSG Website)
   (Note: The CSG homepage can only be accessed within the TAMU Firewall)
   
   
   Fig 01
   
   
2. Login to the CSG Website (Fig 02 below shows the login section of the CSG homepage)
   
   
   Fig 02
   
   
   • Your username should be your CS UNIX account name
   • Your password should be Cs followed by your TAMU ID number. For example: Cs902001234
     • You can change your password after logging in via the Edit Profile option.
     • If you changed your password and forgot it please come into the helpdesk so we can reset it.
   • If you logged in correctly it should say welcome back 'Your First Name'. (Figure 03 below shows the result of a successful login)
   
   
   
   Fig 03
   
   
3. Finally, if you still can't log in, go by the Helpdesk and they can reset your password for you.
   Please bring your TAMU ID card with you. The Helpdesk will only reset passwords for the actual owner of the account.

How to add a task

1. To add a task the first thing you need to do is login to the CSG Website.
   If you need help logging in please use the following link: How to login to CSG Website
   
   
2. Once logged in you need to select the Tasks tab at the top of the page. (As shown below in figure 04)
   
   
   Fig 04
   
   
3. On the left-hand side of the page, click on Add a task. (Left-hand side shown below in Figure 05)
   
   
   Fig 05
   
   
4. Fill out the form with the greatest detail possible. (Form shown below in Figure 06)
   • Type a brief description of the task in the Title box. (Task entry form shown below in fig06)
   • Type a detailed description in the Description box. You may need to include some of the following information:
     1. Reasons for the task.
     2. Room number.
     3. Computer name.
     4. Port number (for network tasks).
     5. Other information that may assist in completion.
   • Submitted by should be filled out with your username automatically once being logged in.
     Put your username in this field if you reset the form or it is not there.
     
     
     Fig 06
     
     
5. Once the form is completly filled out select the submit button and your task will be submitted.

   When the submit button is selected there is another display with all of the information you entered.
   The following is what will be displayed after submitting a task correctly. (Example output shown below in Figure 07)

   • Task Number (The way tasks are made unique)
   • Submitted By: Your Username
   • Entered By: Your Username, unless a member of the CSG entered the task for you then their username
   • Status: Initially Open, and as the task is worked on it will change its status
   • Queue: Initiall Other, but as the task is completed it will be moved into the proper queue
   • Description: This is where your description of the task is displayed
     
     
     Fig 07

How to view a task

• To view a task the first thing you need to do is login to the CSG Website.
  If you need help logging in please use the following link: How to login to CSG Website
  
  
• There are multiple ways to view a task.
  1. Logged in to CSG Website (If your task)
  2. Logged in to CSG Website (Not your task)
  3. Logged in to CSG Website (Search for task you can't find)

1. Logged in to CSG Website (If your task)

• If you have submitted a task that has not been completed it will show up
  after you login under the 'My Tasks' section. (Example is shown below in figure 08)
  
  
  Fig 08
  
  
• Click on the desired task and you will be taken to the task. (Example is shown below in figure 09)
  
  
  Fig 09
  
  

2. Logged in to CSG Website (Not your task)

• Once logged in you need to select the Tasks tab at the top of the page. (As shown below in figure 10)
  
  
  Fig 10
  
  
• If a task has not been completed it will show up on the page in the appropriate section. (Example is shown below in figure 11)
  
  
  Fig 11
  
  
• Click on the desired task and you will be taken to the task. (Example is shown below in figure 12)
  
  
  Fig 12
  
  

3. Logged in to CSG Website (Search for task you can't find)

• Once logged in you need to select the Tasks tab at the top of the page. (As shown below in figure 13)
  
  
  Fig 13
  
  
• On the left-hand side of the page, click on Search Tasks. (Left-hand side shown below in Figure 14)
  
  
  Fig 14
  
  
• You can search for a task by numerous criteria.
  • Task ID
  • Task Title
  • Task Description
  • Username
  • Comments added to task
  
  
  
• Fill out the search form for your desired task that you are searching for. (Example shown below in Figure 15)
  
  
  Fig 15
  
  
• The search results will be displayed based on your search criteria. (Example shown below in Figure 16)
  
  
  Fig 16
  
  
• Click on the desired task and you will be taken to the task. (Example is shown below in figure 17)
  
  
  Fig 17
  
  

How to add comments to a task

1. To add comments to a task the first thing you need to do is login to the CSG Website.
   If you need help logging in please use the following link: How to login to CSG Website
   
   
   
2. The Second thing you need to do is be viewing the task you want to make comments on.
   If you need help viewing a task please use the following link: How to view a task
   
   
   
3. Put your comments in the comments box then click on the submit button. (As shown below in Figure 18)
   
   
   Fig 18
   
   
4. You will then see your comments added to the task. (As shown below in Figure 19)
   
   
   Fig 19